Air Canada Booking Redesign

Air Canada Redesign - UI & UX

Overview

The UI & UX design brief was to create a booking process that would be easier for clients to book flights on.

Roles

User Experience research, User Interface redesign, conducted user testing. created prototypes, wireframes, journey maps, empathy maps and test flows.

Tools Used

Adobe XD, Miro, InDesign, Illustrator

Process

First I started by analysing the current pain points and cognitive overload of the current web site. Then, to create a user friendly, human design flight booking home page with better usability, I began with a User Persona, followed by an Empathy Map, User Flow Diagram, Journey Map and Style Tile. Next I started iterations of Wireframes followed by Usability Testing and finally a clickable Prototype responsive in all screen sizes.

User Flowchart

Mapping out the user's journey helps to plan before the next phase.

Boarding Pass Redesign

This is a redesign I did of the boarding pass that Air Canada uses.

Air Canada Redesign Booking Function

This is a screen from the redesign I did of the booking function on the Air Canada site.

Air Canada Redesign UI & UX

This is a glance at the redesign of the booking function for desktop and tablet by Mandy Mintz.